Questions, answered.
Find help choosing a reference, checking a delivery or managing an order.
How do I choose the right reference?
Choose the model year and configuration, then confirm the supplier reference. Vehicle selection alone does not guarantee compatibility.
La protection de coffre est-elle incluse avec mes tapis ?
Non. La protection de coffre est un produit distinct facultatif. Sa compatibilité doit être confirmée séparément pour votre coffre.
My vehicle is not listed.
Use the vehicle request form with your model year, make, model and configuration. We will review the available references.
Do you deliver internationally?
COVER11 serves international customers. Available destinations, methods and charges depend on the delivery address and the options offered at checkout.
How much does delivery cost?
The available delivery charge is shown before payment. If no delivery option appears, contact us before placing an order.
Where can I track my order?
Use the tracking link in the dispatch email or open your Shopify customer account. Contact us if you cannot find the email.
How do I request a return?
Use the return request form with your order number and reason. Read the returns policy before sending an item back.
What if the product is defective or incorrect?
Contact us with your order number and a description of the issue. Your mandatory consumer rights remain applicable.
Is a fit guarantee automatically included?
Any additional commercial guarantee must be expressly stated in the applicable policy. Choosing a vehicle does not itself confirm product fit.
How should I clean my product?
Follow the care instructions supplied with your exact product. Test cleaning products on a discreet area and let the product dry before refitting.
Puis-je entretenir les tapis et le coffre de la même manière ?
Suivez les instructions d’entretien propres à la matière de chaque produit. Ne supposez pas une construction ou une méthode de nettoyage identique.
Where are my vehicle preferences stored?
My Garage keeps up to four vehicle preferences on this device. It is separate from your Shopify customer account.
Where are my orders?
Sign in to your Shopify customer account. Orders and delivery updates available for your account appear there.
Can I contact support without an account?
Yes. Use the contact page with your email address and order or product details.