Product support & warranty.

Last updated: 3 November 2026.

COVER11 is operated by Autopilot Digital EOOD (Автопилот Дигитал ЕООД).
Company registration number (EIK): 208615428.
VAT number: BG208615428.
Registered office: 22 General Parensov Street, Sredets, Sofia 1142, Bulgaria.

Your statutory rights

COVER11 applies the consumer rights required by the law applicable to your purchase. We do not offer an additional 60-day fit guarantee or lifetime commercial warranty.

Withdrawal for EU distance purchases

For eligible consumer distance purchases in the EU, you may notify us of withdrawal within 14 days after receiving the goods, without giving a reason. Send an unambiguous withdrawal statement through the contact form or by post to the registered office. The return request form is available as a convenience and is not mandatory.

After notifying withdrawal, send the goods back within the applicable statutory period, normally 14 days. Contact us for the return destination and instructions. The registered office is the legal correspondence address; do not assume it is the parcel-return warehouse.

Return transport

For a change-of-mind withdrawal, you bear the direct cost of sending the goods back. This does not apply to costs that the seller must bear under the legal rules for defective, incorrect or non-conforming goods.

Refunds

For an eligible EU withdrawal, reimbursement includes the amount paid and the standard outbound delivery cost, under the applicable rules. Any extra cost of a more expensive delivery method chosen by you need not be reimbursed. Refunds use the original payment method without an added refund fee, unless another lawful arrangement is expressly agreed. The statutory refund deadline applies, normally 14 days after withdrawal notice; reimbursement may be withheld until the goods are received or you provide evidence of return, whichever occurs first.

You may be responsible for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. Any statutory exception to withdrawal applies only when its legal conditions are met. A standard product described as model-specific is not automatically treated as personalised.

Defective, incorrect or non-conforming goods

Contact us with your order number and a description of the problem. Under applicable EU consumer rules, new goods have a legal conformity guarantee of at least two years; national law may provide greater protection. The applicable remedies, including repair, replacement, price reduction or refund, are handled under those rules and without costs that the seller is legally required to bear.

Other destinations

Mandatory rights applicable to consumers outside the EU remain unaffected. Contact us so that the applicable return or conformity process can be identified for your order.

Optional withdrawal notice

To Autopilot Digital EOOD, 22 General Parensov Street, Sredets, Sofia 1142, Bulgaria:
I notify withdrawal from my purchase of: [goods / order number].
Ordered on / received on: [date].
Consumer name and address: [details].
Date: [date].
Signature: only if sent on paper.

Contact us through the COVER11 contact form. For existing orders, include the order number and the email address used at checkout.
Email: danielpetrov780@gmail.com